Reliable Power, Responsive Support
Submit your inverter support tickets, view live progress, and confirm resolutions directly with our certified district engineers.
Raise a New Service Ticket
Fill out the details below. Our system will route your query to the local coverage agent.
Frequently Asked Questions
Have questions about your inverter support? Check our quick guides below.
You can track your support ticket directly from our portal. Simply click on the Track Ticket tab, enter your unique Ticket Number, registered Email Address, or Mobile Number, and press track. You will see the complete live status timeline and details of your request.
To raise a new support ticket, you need to provide your purchase details. We require an Invoice Number and a scanned copy or clear photo of your Invoice (uploaded as an image or PDF). You can also upload up to three diagnostic photos of the inverter or setup to help our engineers diagnose the issue faster.
Once raised, your ticket is automatically routed to the active support agents in your local coverage area/district. A certified technician will review your request and get in touch with you (via email or phone) typically within 24 to 48 hours to schedule an onsite inspection or assist you remotely.
Yes. Our system matches customer records via Email and Mobile number. If you submit a new ticket and enter a name that differs from our existing records for that email or phone number, the system will prompt you and ask if you would like to update your registered profile name.
Tickets progress through the following lifecycle stages:
- OPEN: The ticket has been raised successfully and is awaiting review or assignment.
- IN PROGRESS: An agent has been assigned and is actively working on resolving your query.
- PENDING CUSTOMER: The agent has requested further clarification or action from your end.
- RESOLVED: The agent has fixed the issue and marked the ticket as resolved.
- CLOSED: You have confirmed the resolution. The ticket is officially completed.